The Various Types of Auto Dialers: Power Dialer, Progressive Dialer, Predictive Dialer

Posted In | CRM

Dialers are essential for businesses that make a large number of sales. Today, they are advanced enough to manage the sales team's lead generation and client satisfaction. With a dialer, you can make calls quickly and save time by automatically dialing your prospects. The faster you connect with your customers, the more sales your company can generate.

This detailed guide will explain the types of auto dialer and the differences between power dialer, predictive dialer, and progressive dialer. This is to find out which dialer is ideal for your organization.

What is an Auto Dialer?

The ability to automatically dial phone numbers from a given list is the primary function of auto-dialers. The auto-dialer can either send the caller to a live person or play a pre-recorded message. Sales, communications, healthcare, hotels, and even universities are just some of the industries that benefit from using auto-dialers because of the high volume of phone interactions. An auto dialer software saves people time because they don't have to dial each number on their contact list by hand. With the help of an auto dialer, businesses will be able to put more effort into the substance and delivery of their messages this way.

What is a Power Dialer?

A power dialer is a part of automated telephone technology that immediately initiates a call to a new number after the current one has ended. In order to maximize productivity, the salespeople use power dialers to make as many outbound calls as feasible. A power dialer is a software that allows immediate connection establishment. Agents can use power dialer software to call pre-selected leads, leave voicemails and emails with a single click, log calls, automate tasks after calls, and more.

What is Progressive Dialer?

Progressive dialing is a method of automated dialing that provides the help desk agent with contact details before dialing the number. Before the dialer automatically places the call, the agent is given a set amount of time to conduct this review. Agents using progressive dialing have a few seconds to study the contact details on the display device before the dialer initiates the call. A progressive auto dialer immediately initiates another call after one call is completed.

Progressive auto-dialers are perfect for outbound contact centers that generate high-quality leads instead of a large volume of calls. A live agent will be connected with the caller each time a call is received. This increases the likelihood of conversion because a live agent can answer queries and engage in in-depth conversations about the product or service.

What is a Predictive Dialer?

A predictive auto dialer dials several numbers at once. The system uses a pacing algorithm to predict when a given agent will hang up and then transfers that agent to the next call in the queue as soon as the first call is over. A predictive dialer uses previous data, such as the time an agent takes on a call, the appropriate time to call a prospect, numbers of screening out if the lines are busy or answered by a system, etc., to increase the likelihood of a successful connection. By using artificial intelligence (AI) and machine learning (ML), a predictive dialer may "predict" when an agent will be available again and promptly connect agents with a customer as soon as they hang up their previous call. This procedure not only reduces agents' idle time but also reduces the time and effort required to search through their contact lists.

Features of an Auto Dialer include a Power Dialer, Predictive Dialer, and Progressive Dialer

Feature	Auto Dialer	Power Dialer	Predictive Dialer	Progressive Dialer
Call Recording	A method of selecting customers from a predefined contact list.	A system that calls one number after another from a list of contacts.	Software algorithms predict agent availability and call answer rate, so the number of calls may differ.	Dials a number automatically when an agent is available. gives agents sometimes time to look over a contact's information before dialing.
Call Volume	Sends an automated message to pre-defined contacts. It requires the agents' interaction when a prospect shows interest.	Agents have less time to cover as they must make separate phone calls and wait for the customer to connect.	Agents can make up to 90 calls per hour with the help of predictive dialers.	Since progressive dialers are so similar to power dialers, it is predicted that 60-80 calls can be made per hour.
Productivity	An autodialer can save time by making phone calls automatically to numbers in a specified list, and if the first call is not answered, the autodialer can move on to the next number in the list.	Productivity is moderate as it takes time because the system calls one number after another from a contact list to get the desired result.	After an unanswered call, the predictive dialing system quickly moves on to the next potential contact. Incoming calls are forwarded instantly to available agents. A predictive dialer thereby ensures more productive talk time.	Progressive Dialing automates the procedure while minimizing the amount of time spent between each call.
Effectiveness	With an auto-dialer, one can reach several individuals with no human intervention.	Power dialer does not filter the list and dials each number one by one.	Multiple numbers are dialed simultaneously, and when a customer answers, the call is forwarded to a free agent.	Until the agent is available to answer, only one number is dialed at a time.
Call Control	Auto Dialers are useful for businesses that do not require constant human contact. However, they are incredibly efficient at conveying messages quickly.	Power dialers are much more effective in establishing reliable relationships. There is no delay in picking up the phone as a live representative will always be there to assist you.	The purpose of predictive dialers is to maximize agent productivity by automating as many tasks as possible simultaneously.	Progressive dialing allows the agent to study the contact information provided on the computer display prior to the call being initiated automatically.

Conclusion

As an auto dialer simplifies dialing contact information, it is possible to make numerous calls quickly and efficiently. It is particularly useful for sales and marketing campaigns that involve rapid communication with a large number of individuals. In contrast, power dialers enable sellers to tailor their messaging for each prospect based on research, notes from the initial call, and other available information. Consequently, customized sales presentations and better interactions are necessary. Utilizing a predictive dialer enhances your agents' call rates, resulting in an increase in revenues. While a progressive dialer allows agents to spend more time on each respondent, gathering information that will be useful during the call.

Since it is possible to automate the dialing process by using a software that can go through a list of numbers, a progressive dialer could be an excellent choice for your company.