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Call, SMS Text, Email & More From One CRM & Customer Service Help Desk Software

Why Gridlex Zip?
Stop Customer Confusion, Increase Customer Satisfaction & Sales
No More Missed Calls, Texts & Emails
No more personal numbers for calls & texts. Use a separate business number
Get Sales, Customer Service and Everybody on the same page with unified customer service & CRM software

Help Desk & Customer Service Features and Benefits
Ticketing to track customer issues and ensure that those issues are resolved quickly
Customer Support Automations to reduce routine work
Custom Workflows to match your various processes- customer support to finance to IT
Custom Ticket templates to capture the nuances of your activities
Custom Objects to record and match your operations specific data
Integrations with CRM and other tools to minimize data entry
Reporting and Analytics for complete insight in to your Help Desk and customer service operations
Security Roles and Permissions so that only the relevant people are doing the tasks appropriate for them

CRM Service Features and Benefits
Marketing Automations to automate email templates and increase sales productivity
Contact Management to collect information of your customer contacts in one place
Organization Profiles suited to the specific needs of your customers
Activities, Pipelines and Opportunities to track end to end sales process
Forecasts and Goals to manage performance of your sales team
Customize your entire CRM to meet the specific needs of your sales
Tasks & Calendar to set reminders, goals, follow ups and events
Custom Objects to record and match your operations specific data
Integrations with Help desk and other tools to minimize data entry
Reporting and Analytics for full insight in to your sales and marketing activities
Security Roles and Permissions by territory and group so that each team is working on what they are supposed to